Privacy Policy
Effective Date: September 8, 2026
Trovan Global (“Trovan Global,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when interacting with our websites, e-commerce stores, services, and digital platforms.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with websites operated, managed, or supported by Trovan Global.
By using our websites or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our websites, we may collect different types of information.
Information You Provide
You may voluntarily provide information when you:
- Create an account
- Place an order
- Subscribe to marketing communications
- Contact customer support
- Submit an inquiry
- Complete a form
- Participate in promotions or surveys
- Communicate with us through email or other channels
This information may include your name, email address, telephone number, billing information, shipping information, and other information necessary to provide requested services.
Order Information
When you make a purchase through one of our e-commerce websites, information related to the transaction may be collected, including:
- Order number
- Products purchased
- Billing information
- Shipping information
- Contact details
- Payment status
- Transaction information
Payment card details may be processed directly by third-party payment processors rather than being stored directly by Trovan Global.
Automatically Collected Information
When you visit our websites, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on websites
- Referring website
- General location information
- Website interaction data
This information helps us understand how visitors use our websites and improve their performance.
2. How We Use Information
We may use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate about purchases
- Manage customer accounts
- Improve websites and services
- Maintain website security
- Detect and prevent fraudulent activity
- Analyze website performance
- Improve products and customer experiences
- Send marketing communications where permitted
- Manage business operations
- Comply with legal and regulatory requirements
We only seek to use information for legitimate business purposes and in accordance with applicable law.
3. Cookies and Tracking Technologies
Our websites may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may help us:
- Remember preferences
- Keep shopping carts functional
- Understand website traffic
- Measure marketing performance
- Improve website functionality
- Personalize certain website experiences
- Detect security issues
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
4. Third-Party Services
Trovan Global may work with third-party service providers that help operate our websites and businesses.
These may include:
- Payment processors
- E-commerce platforms
- Shipping and logistics providers
- Analytics providers
- Advertising platforms
- Email service providers
- Hosting providers
- Customer-support platforms
- Fraud-prevention services
These providers may process information according to their own privacy policies and contractual obligations.
5. Payment Information
Payments made through our e-commerce websites may be processed through third-party payment providers.
Trovan Global does not necessarily directly store complete payment-card information. Payment information may be handled by the applicable payment processor according to its security procedures and privacy policy.
6. Marketing Communications
Where legally permitted, we may use contact information to send promotional messages, newsletters, product updates, or other communications.
You may unsubscribe from marketing communications by using the unsubscribe option included in the communication or by contacting us.
Transactional communications, such as order confirmations and important service notices, may still be sent when necessary.
7. Information Sharing
We may share information when necessary to operate our business, including with:
- Service providers
- Payment processors
- Shipping partners
- Technology providers
- Marketing providers
- Analytics providers
- Professional advisers
- Government authorities where legally required
We do not intend to sell personal information simply for the purpose of transferring customer data to unrelated third parties.
8. Business Transfers
If Trovan Global or one of its businesses is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, information may be transferred as part of that transaction where permitted by law.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
10. Data Retention
We retain information for as long as reasonably necessary for business, transactional, legal, accounting, security, and regulatory purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
11. Children’s Privacy
Our websites are not intended to knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
12. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, which may include rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Opt out of certain marketing communications
- Request information about how personal information is processed
- Exercise other rights provided by applicable privacy laws
Requests may be subject to verification and applicable legal exceptions.
13. Links to Other Websites
Our websites may contain links to third-party websites.
Trovan Global is not responsible for the privacy practices, content, or security of websites that we do not control.
We encourage users to review the privacy policies of third-party websites before providing information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.
The updated policy will be posted on the applicable website with a revised effective date.
15. Contact Us
For privacy-related questions or requests, please contact:
Trovan Global
3 Saint Peters Court
Stafford, VA 22556
United States
Email: support@trovan.global