Terms & Conditions
Effective Date: September 8, 2026
Welcome to Trovan Global.
These Terms & Conditions (“Terms”) govern your access to and use of websites, online stores, content, services, and digital platforms operated, managed, or supported by Trovan Global (“Trovan Global,” “we,” “our,” or “us”).
By accessing or using our websites, you agree to these Terms. If you do not agree with these Terms, please do not use the applicable website.
1. About Trovan Global
Trovan Global is a parent e-commerce company that operates and manages multiple online stores and brands.
Individual stores within our portfolio may have their own:
- Brand identity
- Product selection
- Pricing
- Shipping terms
- Return policies
- Customer-support processes
- Promotional offers
- Store-specific terms
Where a purchase is made through a specific e-commerce store, the policies displayed on that store may apply to that transaction.
2. Website Use
You may use our websites for lawful personal or business purposes.
You agree not to:
- Use the website for unlawful activities
- Attempt unauthorized access
- Interfere with website functionality
- Introduce malicious software
- Scrape or copy website content without authorization
- Misrepresent your identity
- Attempt to compromise website security
- Abuse promotional offers
- Use automated systems in a way that negatively affects our services
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Website Content
Information displayed on our websites may include:
- Product descriptions
- Images
- Prices
- Specifications
- Promotional content
- Brand information
- Articles
- Graphics
- Videos
We make reasonable efforts to maintain accurate information, but errors may occasionally occur.
We reserve the right to correct errors, update information, change product availability, or modify website content without prior notice.
4. Product Information
We attempt to provide accurate product descriptions and images.
However, actual product appearance may vary due to:
- Screen settings
- Lighting
- Photography
- Manufacturing variations
- Product updates
- Packaging changes
Product specifications and availability may change without notice.
5. Pricing
Prices displayed on individual stores may change at any time.
Pricing errors may occur due to technical or human error. Where legally permitted, we reserve the right to correct pricing errors and cancel or adjust affected orders.
Applicable taxes, shipping fees, and other charges may be displayed separately during checkout.
6. Orders
Placing an order constitutes a request to purchase products from the applicable e-commerce store.
An order may be subject to:
- Product availability
- Payment authorization
- Address verification
- Fraud-prevention checks
- Inventory availability
- Other operational requirements
We reserve the right to cancel or refuse an order where reasonably necessary, including suspected fraudulent or unauthorized transactions.
7. Payments
Customers are responsible for providing accurate payment information.
Payments may be processed by third-party payment providers. Additional terms from the applicable payment provider may apply.
We are not responsible for failures caused by a customer’s bank, payment provider, or other financial institution.
8. Shipping
Shipping terms may vary by individual e-commerce store, product, destination, and shipping method.
Applicable shipping information should be reviewed during checkout or through the relevant store’s shipping policy.
Estimated delivery times are generally estimates and may be affected by circumstances outside our control.
9. Returns and Refunds
Returns, refunds, cancellations, and exchanges are governed by the applicable store’s policies.
Customers should review the return and refund policy of the store from which they purchased a product.
10. Intellectual Property
Unless otherwise stated, website content owned or controlled by Trovan Global or its applicable brands may be protected by intellectual-property laws.
This may include:
- Logos
- Brand names
- Text
- Images
- Graphics
- Videos
- Website designs
- Software
- Product content
- Marketing materials
You may not reproduce, distribute, modify, sell, or commercially exploit protected content without appropriate authorization.
11. User-Submitted Content
If a website allows users to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submission is lawful and does not infringe the rights of others.
You should not submit content that is:
- Abusive
- Threatening
- Fraudulent
- Defamatory
- Infringing
- Malicious
- Misleading
- Unlawful
By submitting content where applicable, you grant the applicable website a reasonable license to use that content for operating, marketing, and improving its services, subject to applicable law.
12. Third-Party Services
Our websites may use or link to third-party services.
Third-party services may include:
- Payment providers
- Shipping companies
- Analytics platforms
- Advertising platforms
- Social-media services
- Technology providers
Trovan Global is not responsible for independent third-party services that it does not control.
13. Promotions
Promotional offers may have separate terms, eligibility requirements, expiration dates, quantity limitations, or other restrictions.
Trovan Global reserves the right to modify or discontinue promotions where legally permitted.
14. Disclaimer
To the maximum extent permitted by applicable law, our websites and content are provided on an “as available” basis.
We do not guarantee that:
- Websites will always be available
- Websites will be error-free
- Information will always be completely accurate
- Products will always be available
- Websites will be free from technical interruptions
Nothing in these Terms excludes rights or protections that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Trovan Global and its applicable affiliates, employees, service providers, and representatives will not be liable for indirect, incidental, consequential, or special damages arising from your use of our websites or services.
This provision does not exclude liability where such exclusion is prohibited by law.
16. Indemnification
Where permitted by applicable law, you agree to indemnify and hold harmless Trovan Global and its applicable affiliates, officers, employees, and service providers from claims, damages, liabilities, or expenses arising from your violation of these Terms or unlawful use of our websites.
17. Changes to These Terms
We may update these Terms from time to time.
Updated Terms become effective when posted unless otherwise stated.
Your continued use of the applicable website after changes are posted constitutes acceptance of the updated Terms, where permitted by law.
18. Governing Law
These Terms will be interpreted according to applicable laws governing the relevant transaction and business relationship, subject to any mandatory consumer-protection laws that apply to you.
19. Contact
For questions regarding these Terms:
Trovan Global
3 Saint Peters Court
Stafford, VA 22556
United States
Email: support@trovan.global